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Feedback

Maleny Credit Union welcomes feedback from its members whether it’s a compliment, suggestion or a complaint. If you’re ever unhappy about something please give us the opportunity to put things right.

Contact us

  • Over the phone – 07 5499 8988
  • Online – at info@mcu.com.au or by using our secure mail facility within internet banking
  • In person – at our branch
  • Post – to Maleny Credit Union, PO Box 1099, Maleny QLD 4552
  • Fax – 07 5494 3363

How long does it take?

Where possible, we’ll resolve your complaint on the spot. However, depending on the nature of the issue, this may take up to 5 business days. So if we need some additional time, we’ll let you know.

All complaints and feedback are handled within the timeframes stated within the Mutual Banking Code of Practice of which we are a subscriber.

What if I’m not satisfied?

If you feel we haven’t fairly resolved your concern, please contact the:

Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Phone: 1300 78 08 08
Fax: 03 9613 6399
Email: info@fos.org.au
Website: www.fos.org.au